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Find answers to common questions or reach out to our support team directly. We are here to help.
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Frequently Asked Questions
Where is my order?
You can track your order in real-time through the 'My Orders' section in the Ladagx app. If your order is delayed, you can directly contact your Delivery Partner.
How do I cancel my order?
Orders can only be cancelled before the restaurant accepts them. Go to your active order and tap 'Cancel'. Once accepted, cancellations may incur a fee.
I received the wrong item. What do I do?
We sincerely apologize. Please go to your order history, select the order, and tap 'Help'. Upload a photo of the received items to claim a refund.
How do I apply a promo code?
You can apply a promo code at the checkout page before making the payment. Tap on 'Apply Coupon' to see available offers.