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If you experienced fraud, a safety concern, or a major technical bug, please let us know immediately so our trust & safety team can investigate.

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Order issues or refunds

Trust & Safety Tips

  • •Only share your Delivery PIN with the agent after you have physically received and accepted your order.
  • •Ladagx will never ask for your credit card details over the phone.
  • •Verify the delivery partner's details on your app before accepting the order.

Direct Email

Have sensitive documents or prefer email? You can securely email our safety team directly.

info@ladagx.com

Availability

Our Trust & Safety team operates 24/7 to ensure a secure platform environment. High-priority issues are reviewed as quickly as possible.