Privacy Policy

1. Information We Collect

Ladagx collects information from and about users of our Services. This includes:

• Personal Information: Name, address, email, phone number, and password provided during account creation.
• Transactional Information: Payment details, billing information, and order history from Ladagx Food, Mart, and Pharmacy.
• Location Data: Precise or approximate GPS location data to facilitate delivery services and show nearby merchants.
• Device & Usage Data: IP address, device type, operating system, and how you interact with our platform.

2. How We Use Your Information

We primarily use your data to provide, personalize, and improve our hyper-local services:

• To facilitate order processing, payments, and delivery tracking.
• To communicate with you regarding order updates, customer support, and promotional offers.
• To improve platform security, detect fraud, and troubleshoot technical issues.
• To personalize your experience by recommending relevant restaurants and consumer goods.

3. Information Sharing

We do not sell your personal data. We only share information in the following circumstances:

• Merchant Partners: We share necessary details (e.g., order items, first name) with restaurants and stores to fulfill your requests.
• Delivery Partners: We share your delivery address and contact information with independent delivery partners to ensure successful drop-offs.
• Service Providers: We use third-party vendors for payment processing (e.g., PCI-compliant gateways), cloud hosting, and SMS notifications.
• Legal Obligations: We may disclose information if required by law, court order, or to protect the rights and safety of Ladagx, our users, or the public.

4. Cookies & Tracking

Ladagx uses cookies, pixel tags, and similar tracking technologies to remember your preferences, keep you logged in, and analyze app traffic. You can control cookie preferences through your browser settings, though disabling them may limit the functionality of certain platform features.

5. Data Security & Retention

We implement robust physical, electronic, and managerial safeguards to protect your personal information against unauthorized access. We retain your data for as long as your account is active, or as necessary to fulfill the purposes outlined in this policy and comply with legal obligations.

6. Your Rights & Choices

You have the right to access, update, or request the deletion of your personal information. You can manage your communication preferences (e.g., opting out of marketing emails) directly within your account settings. To permanently delete your account, please contact our support team.